Support
Questions, bugs or purchase problems? Email us and we will get back to you.
We aim to reply within 2 business days (Hawaii time). Please do not include sensitive details in a support email.
Common questions
How do I restore my purchase?
Open Evena, go to Settings, then Subscription, then Restore purchases. Use the same Apple Account you bought with.
How do I cancel my subscription?
On your iPhone open Settings, tap your name, tap Subscriptions, choose Evena, and tap Cancel. Cancel at least 24 hours before the trial or period ends. Deleting the app does not cancel it.
Can I get a refund?
Apple handles refunds for App Store purchases. Go to reportaproblem.apple.com.
Where are my entries stored?
Only on your iPhone. We never receive them, so we cannot see or recover them. If you get a new phone, use an iCloud Backup or a device transfer to bring Evena and its entries over.
How do I delete my entries?
Settings, Data, Delete all data. This cannot be undone.
How do I share my week?
Open Week and tap Share PDF. You choose where it goes. Once shared, it is outside the app.
My reminders are not showing up
Open the iPhone Settings app, tap Notifications, choose Evena, and turn on Allow Notifications. Then check the times in Evena under Settings, Reminders.
Is Evena therapy or medical advice?
No. Evena is a self-tracking tool for personal use and general wellness. It does not diagnose any condition, and no one monitors your entries.